Refund and Shipping Policy

At karynasafinaebikes.com, we are committed to providing exceptional service and support to our customers in Germany and the Netherlands. This policy outlines our shipping and refund procedures to ensure a smooth and transparent shopping experience.

Shipping Policy

1. Shipping Locations

We currently offer shipping within Germany and the Netherlands. At this time, we do not ship outside these regions.

2. Processing Time

Orders are processed within 1-3 business days after the order is placed. Once processed, you will receive a confirmation email with tracking information.

3. Shipping Times

Shipping typically takes 5-10 business days, depending on your location within Germany or the Netherlands. Please note that delays may occur due to unforeseen circumstances, such as holidays or inclement weather.

4. Shipping Costs

Shipping costs are calculated at checkout and vary based on your location and the size and weight of the items. Free shipping may be available for specific products or promotions, as indicated on our website.

5. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email to monitor the shipment’s progress. If you encounter any issues with tracking, please contact our support team for assistance.

Refund Policy

1. Return Eligibility

We accept returns within 14 days of the delivery date, provided the e-bike or other items are in new, unused condition, with all original packaging and tags intact. Proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or damaged items
• Items with missing parts or accessories
• Items purchased on final sale or clearance

3. Return Process

To initiate a return, please contact our customer service at sales@karynasafinaebikes.com within 14 days of receiving your order. Our team will guide you through the return process and provide you with a return authorization if applicable. Customers are responsible for return shipping costs unless the item is defective or we made an error with the order.

4. Refund Process

Once we receive your returned item, it will be inspected to ensure it meets the return criteria. Upon approval, refunds will be processed within 5-7 business days. The refunded amount will be credited to your original payment method. Please note that original shipping costs are non-refundable unless the return is due to our error or a defective item.

5. Exchanges

If you would like to exchange an item, please initiate a return for a refund and place a new order for the desired item. Exchanges are subject to the availability of stock.

6. Damaged or Defective Items

If your e-bike or other item arrives damaged or defective, please contact us immediately with photos and a description of the issue. We will work with you to resolve the problem by arranging a replacement or repair, depending on the circumstances.

Contact Us

If you have any questions about our Refund and Shipping Policy, please don’t hesitate to reach out to us:

karynasafinaebikes.com
Email: Sales@karynasafinaebikes.com
Address: