FAQ’s
We specialize in high-quality e-bikes from Talaria and Surron, offering models tailored for performance, durability, and an exceptional riding experience. These brands are known for their robust designs and advanced technology, suitable for various terrains.
Yes, we primarily serve customers in Germany and the Netherlands, offering fast, reliable shipping within these regions.
Once your order is processed, delivery typically takes between 5-10 business days within Germany and the Netherlands. You will receive tracking information as soon as your order is dispatched, so you can monitor its progress.
At this time, we do not offer test rides through our online store. However, we’re happy to provide detailed information, videos, and specifications to help you make an informed decision. Please contact us if you need assistance in choosing the right e-bike.
We accept various secure payment methods, including credit and debit cards, PayPal, and bank transfers. All transactions are encrypted and processed through secure third-party payment providers.
Yes, financing options may be available for certain models. Please contact our support team to discuss flexible payment plans and eligibility.
Yes, all our e-bikes come with a manufacturer’s warranty, typically covering one to two years on the frame and main components. Please refer to the specific product page or contact us for detailed warranty information on each model.
If you are not completely satisfied with your purchase, you may be eligible to return or exchange it within 14 days of delivery, provided the bike is in new, unused condition. Please review our Return Policy for full details and contact our support team to initiate a return.
Regular maintenance includes checking tire pressure, charging the battery correctly, and keeping the bike clean. We recommend following the maintenance guidelines provided by the manufacturer and having your e-bike serviced by a professional if needed.
The range depends on several factors, including the model, battery capacity, terrain, and riding conditions. On average, our e-bikes can cover 40-80 kilometers on a single charge. Please refer to the specific model’s product page for detailed information on range and battery life.
You can reach our customer support team via email at sales@karynasafinaebikes.com or by filling out the contact form on our website. Our team is available to assist you with any questions, concerns, or product information.
Yes, our e-bikes comply with the regulations for street use in Germany and the Netherlands. However, some models may require registration or specific licensing depending on local regulations. Please check with local authorities or contact us for guidance on which models are street-legal in your area.