Terms And Condition

Welcome to karynasafinaebikes.com. These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or making a purchase on karynasafinaebikes.com, you agree to abide by these Terms and Conditions. Please read them carefully.

1. General Information

karynasafinaebikes.com is an online e-bike dealership that sells Talaria and Surron e-bikes and related accessories. We serve customers primarily in Germany and the Netherlands.

2. Eligibility

To use our website and place an order, you must be at least 18 years old or have permission from a legal guardian if under 18. By purchasing from our website, you agree that the information you provide is accurate, complete, and current.

3. Orders and Payment

• Order Confirmation: Once an order is placed, you will receive an email confirmation. If you do not receive a confirmation, please contact us at [Your Contact Email].
• Payment Methods: We accept various secure payment methods, including credit/debit cards, PayPal, and bank transfers.
• Payment Security: All transactions are processed through secure third-party payment providers, and we do not store your payment information.
• Order Cancellations: Orders may be canceled within 24 hours of placement by contacting customer support. After this period, the order will be processed and cannot be canceled.

4. Shipping and Delivery

• Shipping Area: We currently ship within Germany and the Netherlands.
• Shipping Time: Orders are typically processed within 1-3 business days, with estimated delivery times of 5-10 business days.
• Shipping Costs: Shipping fees are calculated at checkout based on your location and order size.
• Tracking: Once your order is shipped, you will receive tracking information via email.
• Delays: We are not responsible for shipping delays due to weather, holidays, or other unforeseen circumstances.

5. Returns and Refunds

• Eligibility: Returns are accepted within 14 days of delivery, provided the item is in new, unused condition and includes original packaging and tags.
• Non-Returnable Items: Certain items, including used or damaged products, are not eligible for return.
• Return Process: To initiate a return, please contact us at [Your Contact Email]. The customer is responsible for return shipping costs unless the item is defective or an error occurred with the order.
• Refunds: Upon receiving and inspecting the returned item, we will process the refund within 5-7 business days. Original shipping costs are non-refundable unless the return is due to our error.

6. Warranty

All e-bikes purchased from karynasafinaebikes.com come with a manufacturer’s warranty covering certain parts and components. Warranty periods vary by product; please refer to the product page or contact us for details. Warranty claims are subject to the terms and conditions specified by the manufacturer.

7. Product Information and Accuracy

We strive to provide accurate information on our website, including product descriptions, prices, and availability. However, we do not guarantee that all information is error-free. In the event of a mistake, we reserve the right to correct or update information without prior notice.

8. Limitation of Liability

• karynasafinaebikes.com is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
• By purchasing from us, you assume all responsibility for the safe operation and maintenance of your e-bike.
• Our liability for any claim, whether in contract, tort, or otherwise, is limited to the amount paid for the product(s) purchased.

9. Intellectual Property

All content on karynasafinaebikes.com, including images, logos, text, and product descriptions, is the property of karynasafinaebikes.com and is protected by copyright and intellectual property laws. Unauthorized use of our content is prohibited.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These Terms and Conditions are governed by the laws of [Your Country, i.e., Germany or Netherlands]. Any disputes arising from the use of this website or the purchase of products shall be resolved in the courts of [Your Country].

12. Changes to Terms and Conditions

We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page with an updated date. By continuing to use our website, you agree to be bound by the current version of these Terms and Conditions.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

karynasafinaebikes.com
Email: sales@karynasafinaebikes.com
Address: