TRACKING SHIPMENTS

At karynasafinaebikes.com, we want to ensure a smooth and transparent delivery process for all our customers. This policy provides information on how to track your order, what to expect regarding updates, and whom to contact if you encounter any issues.

1. Order Processing and Shipment

• Order Processing: Once you place an order, it typically takes 1-3 business days to process and prepare it for shipment. During this period, you will receive an email confirming that we have received your order.
• Dispatch Notification: After your order is dispatched, you will receive a shipping confirmation email with a tracking number and link to the carrier’s website, allowing you to monitor the progress of your shipment.

2. Tracking Information

• Tracking Availability: Tracking information becomes available as soon as the order is picked up by the shipping carrier. You can use the tracking number provided in the dispatch email to view your shipment’s location and estimated delivery time.
• Tracking Delays: Occasionally, there may be a delay between the time your order is shipped and the availability of tracking information. If tracking details are not immediately visible, please allow 24-48 hours for the carrier’s system to update.

3. How to Track Your Shipment

• Visit the carrier’s website using the tracking link provided in your dispatch email.
• Enter your tracking number if prompted to view the status of your shipment, including its current location and expected delivery date.
• You may also log into your account on karynasafinaebikes.com to view your order history and check tracking details.

4. Tracking Issues

• Tracking Not Updating: If tracking information has not updated within 48 hours of dispatch, it may be due to carrier delays or system issues. Please wait an additional 1-2 business days, as updates can occasionally be delayed.
• Lost Shipments: If your order’s tracking status has not changed for an extended period or appears to be lost, please contact us at [Your Contact Email]. We will work with the carrier to locate your shipment or initiate further steps as needed.

5. Delivery Delays and Estimated Arrival

• Delivery times are typically between 5-10 business days for orders within Germany and the Netherlands. However, unforeseen events such as weather, holidays, or other delays may affect delivery times.
• If your order has not arrived within the estimated timeframe, please contact us, and we will assist in tracking and resolving any issues with the carrier.

6. Contact Us

For any questions or concerns about tracking your shipment, please reach out to our customer service team:

karynasafinaebikes.com
Email: Sales@karynasafinaebikes.com
Address: